- Manage a portfolio of outstanding debts, ensuring timely collection through effective communication with customers.
- Conduct thorough reviews of customer accounts to identify potential issues and develop strategies for resolution.
- Collaborate with internal teams to resolve disputes and negotiate settlements when necessary.
- Maintain accurate records of all interactions with customers, including phone calls, emails, and correspondence.
Job Requirements :
- 0.5-30+ years of experience in credit management or related field (e.g., collections).
- Robust understanding of DRA (Debt Recovery Agent) processes and regulations.
- Excellent communication skills for effective interaction with customers over the phone or in person.