We are looking for a dynamic and customer-focused Virtual Relationship Manager (VRM) to manage customer relationships virtually, understand their insurance requirements, and provide suitable insurance solutions through calls and digital channels.
Key Responsibilities
- Handle customer interactions through calls and virtual communication channels.
- Understand customer requirements and recommend suitable insurance products.
- Generate sales through effective communication, follow-ups, and relationship management.
- Maintain regular follow-ups with existing and prospective customers.
- Achieve assigned sales and revenue targets.
- Explain policy features, benefits, coverage, and terms clearly to customers.
- Maintain accurate customer records and update the CRM regularly.
- Coordinate with internal teams for policy issuance, renewals, and customer queries.
- Ensure a high level of customer satisfaction and provide timely support.
- Follow company policies, sales processes, and compliance guidelines.
Candidate Requirements
- Graduate in any discipline.
- 14 years of experience in sales, insurance, banking, telecalling, relationship management, or BFSI.
- Excellent verbal communication and convincing skills.
- Comfortable handling customers over phone and digital platforms.
- Robust sales orientation and target-driven approach.
- Good negotiation and relationship-building skills.
- Basic computer and CRM knowledge.
Contact Detail:
[email protected], (phone hidden)
📌 Virtual Relationship Manager (Hyderabad)
🏢 PolicyBazaar
📍 Hyderabad