- Handle motor insurance claims from intimation to settlement.
- Assess vehicle damages, documents, photographs, and claim admissibility.
- Coordinate with customers, garages, surveyors, and internal claims teams.
- Resolve customer queries related to claims, settlements, documents, and status.
- Handle non-complex claims and ensure timely settlement as per TAT/SLA.
- Negotiate repair/replacement costs and support loss minimization.
- Maintain accurate claim records and ensure proper documentation.
- Provide excellent customer service and minimize escalations.
- Work from assigned network garages and follow roster-based weekend shifts.
Requirements :
- Graduate in any discipline.
- 2–3 years of experience in motor insurance claims or automobile workshop.
- Good knowledge of motor insurance claims and automobile technical aspects.
- Robust customer handling, communication, and negotiation skills.
- Willingness to work from a garage-based location.