About The Role
Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

- Technology and Operations services, and Accenture Song” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.

What would you do
This role provides client services for Employee Org Data Mgmt. which may include from hire to retire services. It follows all administration processes to ensure tasks are completed correctly and resource efficiencies are maintained. The role works closely with Delivery Services Management to identify and escalate client issues, obtain and confirm pending information/documentation, and add and amend transaction information to client/systems responding to changes (via e-mail/telephone) to maintain current visible HR records for the client, vity, boosts business agility, increases revenue and reduces costs.Education Qualification:Bachelor's degree (Any discipline)Experience:
- Essentials:1-2 years of business experience with Employee Org data Mgmt. background. 1-2 years of hands-on experience in SAP
- Desirable:Exposure to BPO industryPrimary Responsibilities / Accountabilities:
- Read, understand, and analyze client processes as per the business rules
- Execute the full range of the process accurately and timely as a hands-on processor
- Escalate issues and seek advice when faced with complex issues/problems
- Follow Work Instructions while processing
- Highlight any anomalies in Work Instructions/process documentation to the SME/Leads
- Participate in client conference calls, where required, and manage appropriate documentation
- Perform Root Cause Analysison issues faced and suggest appropriate corrective action for current remediation and future control
- Propose process improvement ideas to reduce time, improve accuracy, or enhance controls




- Understand existing matrices in the process, how they are measured, and improvise the measurement system to make it more effective and transparentFunctional Competencies:
- Knowledge of Employee Org data Mgmt. Processes (New Hires, Exit, Job Changes, etc.)
- Strong command of written and verbal English language
- Knowledge of SAP required
- Knowledge of MS Office/Excel Skills would be a plus
- Knowledge of SuccessFactors would be a plus
- Knowledge of Zendesk would be a plus

What are we looking for
Skills / Knowledge:
- Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting
- Resilient and able to work under pressure
- Organization prioritization skills to deliver as per deadlines
- Attention to detail quality driven – in communications and all system transactions
- Demonstrate high levels of confidentiality
- Teamwork collaboration
- Multi-cultural awareness
- Flexible working in shiftsInteraction with Business / Client Employees / Customers:Yes - Client EmployeesVoice / Data:Voice and DataVoice Versant Required:YesIf yes, Cut off:55CD Voice round required:No if Versant scores are metWritten Versant test Required:YesIf yes, Cut off:55Shift Timings:Candidate should be willing to work in rotational shiftsBase Location:BengaluruWorking Model:Work from Office. Hybrid - Later to be confirmed

Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on recent assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts

QualificationAny Graduation

📌 HR Service Delivery Associate (Bengaluru)
🏢 Accenture
📍 Bengaluru