· Handle and maintain Home Loan application files and customer documents.

· Collect, verify, organize, and maintain all required documents from customers.

· Follow up with customers for pending or incomplete documents.

· Coordinate with customers on a daily basis regarding file status and requirements.

· Coordinate with bank representatives for file login, processing, queries, approvals, and disbursement.

· Check bank queries raised on loan files and coordinate with customers to resolve queries within the required timeline.

· Monitor each file from login to sanction and disbursement.

· Identify incomplete files and take necessary action to convert them into complete and processable files.





· Ensure that all required documents and information are submitted to the bank correctly.

· Maintain proper records and regular updates of all active and pending files.

· Follow up regularly with customers and bank teams to avoid delays in the loan process.

· Ensure timely completion of documentation and other back-office formalities.

· Provide regular updates to the senior team regarding file status, pending documents, bank queries, and expected timelines.

· Maintain confidentiality and proper handling of customer and financial documents.

📌 Back Office Executive (Ahmedabad)
🏢 Zatpatloans Advisory Services
📍 Ahmedabad