Here is a highly attractive, professional & engaging Job Description for a Telecaller – DRA (Debt Recovery Agent), Banking Process:

? Job Opening: DRA Certified Telecaller / Debt Recovery Agent (Banking Process)Company: Pay MasterLocation: Lekhraj Market, Block A, Indira Nagar, Lucknow, Uttar Pradesh? Position OverviewPay Master is looking for DRA Telecallers / Debt Recovery Agents for its Banking Collections Department.

Your role will include calling customers with overdue payments, reminding them of their pending dues, and guiding them to make timely payments in a professional, respectful, and regulatory-compliant manner.

If you're looking for a secure career in the Banking Collection Process, this is the perfect opportunity for you!

- ? Salary & BenefitsSalary: ₹9,000 – ₹15,000 per month
- Incentives: Up to ₹4,000
- Attractive incentive structure with monthly performance bonuses
- Career growth in the Banking Collection industry
- ? Eligibility CriteriaEducation: 12th Pass / Graduate / Post Graduate
- Language: No English / Basic English accepted
- Experience: Fresher & Experienced candidates can apply
- Gender: Male & Female both eligible




- Age Limit: 18 to 40 years
- ? Key ResponsibilitiesContact customers with overdue or pending loan/credit card payments.
- Communicate payment reminders politely and professionally.
- Assist customers in understanding dues and payment procedures.
- Maintain accurate records of calls and customer responses.
- Follow all banking guidelines, RBI norms, and company policies.
- Handle customer queries with patience and problem-solving ability.
- Achieve monthly targets for recoveries and follow-ups.
- ⭐ Skills RequiredStrong communication and listening skills
- Patience and customer-friendly approach
- Basic computer knowledge
- Confidence & ability to handle customer conversations
- Target-oriented mindset
- DRA certificate (optional for freshers, preferred for experienced)

? Work Location ;- Pay Master - Call or Messege ;- (phone hidden)

Lekhraj Market, Block A, Indira Nagar, Lucknow, Uttar Pradesh

? How to Apply?If you are ready to build your career in the Banking Collection Process, apply today!

📌 Telecaller (Lucknow)
🏢 Pay Master
📍 Lucknow