E-commerce Customer Support Executive – Voice ProcessLocation: Marathahalli, Bengaluru – Smartworks

Work Mode: Work From Office

Working Days: 6 Days Working

Weekly Off: 1 Rotational Week Off

Shift: Any 9-hour shift between 8:00 AM and 9:00 PM

Job OverviewWe are hiring E-commerce Customer Support Executives for a voice-based customer support process. The role involves assisting customers over calls, understanding their concerns, providing accurate information, and ensuring a smooth customer experience.

- EligibilityGraduation is mandatory
- Minimum 1 year of BPO Voice Process experience is required
- Candidates should have strong verbal communication skills
- English and Hindi communication are mandatory
- Candidates must be comfortable working in rotational shifts
- Key ResponsibilitiesHandle customer queries through inbound/outbound voice calls
- Understand customer concerns and provide appropriate solutions
- Assist customers with e-commerce-related queries and requests




- Provide accurate information while following process guidelines
- Maintain proper call records and update information in the system
- Ensure a positive customer experience and meet quality standards
- Achieve assigned productivity and performance targets

Selection ProcessCandidates will be required to clear the following assessments:

- VERSANT – Voice (VETI 4)
- SHL Assessment Bundle – 54
- Typing Test: 30 WPM with 85% accuracy
- Voice Assessment: English & Hindi
- SalaryFreshers: ₹23,000 CTC/month
- Experienced (1+ Year): ₹26,500 CTC/month
- Why Join?Chance to work in a reputed e-commerce voice process
- Competitive salary package
- Professional work environment
- Opportunity for career growth in the BPO/customer service industry

Interested candidates can apply now and take the next step in their career!

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