Job description

Key responsibilities:

1. Call and WhatsApp customers to confirm COD (cash-on-delivery) orders

2. Follow up on abandoned carts and answer customer queries the same day

3. Coordinate with the packing team to track order status and shipments

4. Maintain daily records of orders, follow-ups, and customer responses

Additional candidate preferences:

1. Clear spoken Hindi/Hinglish (English is a plus)

2. Comfortable making outbound calls throughout the day

3. Basic smartphone, WhatsApp, and computer familiarity

4. Reliable, organized, and able to work independently

Who can apply:

- Freshers welcome. Prior telecalling, BPO, or retail customer service experience is a plus but not required.
- Transparent spoken Hindi/Hinglish required; English communication is a plus.
- Comfortable making outbound calls throughout the day.
- Basic smartphone, WhatsApp, and computer familiarity.
- Reliable, organized, and able to work independently.
- Please note: interviews are conducted over a video call (Google Meet) — please ensure you're able to join a video call from your phone or laptop before applying.

📌 Customer Support Executive (Gurugram)
🏢 Allipse Ecom India Private
📍 Gurugram