- Key Responsibilities
- 1. Sales & Revenue Management
- Achieve daily, weekly and monthly branch sales targets.
- Drive sales of Velnesi slimming, skin, laser, facial, body-contouring and wellness services.
- Monitor lead conversion, consultation conversion, package sales and repeat business.
- Ensure proper follow-up of all leads, enquiries and existing clients.
- Develop strategies to increase revenue, client acquisition and retention.
- Identify opportunities for upselling and cross-selling relevant services and products.
- Review daily sales performance and take corrective action whenever targets are missed.
- 2. Team Management
- Lead, motivate and monitor the performance of therapists, dieticians, counsellors, sales consultants, telecallers and support staff.
- Allocate daily responsibilities and targets to team members.
- Conduct regular team meetings and performance reviews.
- Train employees on sales, consultation, customer handling and Velnesi services.
- Maintain discipline, punctuality, grooming and professional behaviour.
- Identify low performers and implement improvement plans.
- Support recruitment and onboarding of new employees.
- 3.



Client Management & Customer Experience
- Ensure every client receives a qualified and positive Velnesi experience.
- Personally handle important clients and escalated complaints.
- Monitor client feedback, satisfaction and treatment experience.
- Ensure proper follow-up of clients after consultations and treatments.
- Maintain strong relationships with existing clients to encourage repeat visits and referrals.
- Ensure ethical communication and avoid misleading treatment or result claims.
- 4. Branch Operations
- Ensure smooth day-to-day functioning of the branch.
- Maintain cleanliness, hygiene, grooming and professional presentation of the centre.
- Ensure treatment rooms, equipment and reception areas are properly maintained.
- Monitor stock of products, consumables and other branch requirements.
- Coordinate with Head Office for procurement, maintenance and administrative requirements.
- Ensure proper opening and closing procedures.
- Maintain all required branch registers, records and documentation.

📌 Branch Sales Manager (Kolkata)
🏢 Velnesi
📍 Kolkata