Job SummaryThe General Manager is responsible for the overall management and operations of the hotel/resort. The role includes supervising staff, ensuring guest satisfaction, managing budgets, and achieving financial and operational goals while maintaining high service standards.

Key Responsibilities1. Operations Management

- Oversee daily hotel and resort operations.
- Ensure high standards of guest service and hospitality.
- Coordinate with all departments (Front Office, Housekeeping, F&B;, Maintenance, Security).

2. Financial Management

- Prepare and manage budgets and financial plans.
- Monitor revenue, expenses, and profitability.
- Implement cost control and revenue growth strategies.

3. Staff Management

- Recruit, train, and supervise employees.
- Maintain discipline and professional work culture.
- Conduct performance evaluations and staff development.

4. Guest Relations

- Ensure excellent guest experience and satisfaction.
- Handle customer complaints and resolve issues quickly.
- Maintain positive relationships with VIP guests and corporate clients.

5.



Sales & Marketing

- Develop strategies to increase occupancy and revenue.
- Work with the sales team on promotions and packages.
- Maintain partnerships with travel agents and corporate clients.

6. Compliance & Safety

- Ensure compliance with government regulations and hotel policies.
- Maintain safety, hygiene, and security standards.
- Monitor licenses and legal documentation.
- QualificationsBachelor’s degree in Hospitality Management / Hotel Management / Business Administration.
- MBA or Hotel Management specialization preferred.
- Experience8–15 years experience in hotel/resort management.
- Minimum 3–5 years experience as Operations Manager or Assistant GM.
- Key SkillsLeadership and team management
- Financial and budget management
- Customer service excellence
- Strategic planning
- Problem-solving and decision-making
- Robust communication and interpersonal skills

📌 Hotel / General Manager (Hyderabad)
🏢 SuchirIndia
📍 Hyderabad