- Key Responsibilities1. Guest ServiceWelcome and assist guests in a professional manner
- Ensure excellent dining experience and customer satisfaction
- Handle guest complaints or special requests promptly
- Maintain service quality standards at all times
- 2. Team SupervisionSupervise waiters, stewards, and service staff
- Allocate duties and monitor staff performance during shifts
- Train new staff on service standards and restaurant procedures
- Ensure proper grooming and discipline of staff
- 3. Floor OperationsCoordinate table reservations and seating arrangements
- Ensure timely and accurate food & beverage service
- Communicate effectively with kitchen and bar staff
- Monitor table turnover and service efficiency
- 4. Billing & ReportingAssist in preparing bills and handling payments
- Verify daily sales and service records




- Report operational issues to the Restaurant Manager
- 5. Hygiene & SafetyMaintain cleanliness and hygiene standards in dining areas
- Ensure compliance with food safety and service regulations
- Monitor proper handling of restaurant equipment and utensils
- Required Skills & QualificationsGood communication and interpersonal skills
- Strong leadership and coordination abilities
- Customer service orientation
- Ability to work in a fast-paced workplace
- Basic knowledge of POS systems and billing procedures
- Education & ExperienceDiploma/Degree in Hotel Management or Hospitality preferred
- 2–4 years of experience in restaurant service operations

📌 Restaurant Captain (Pune)
🏢 Sante Spa Cuisine
📍 Pune