Job SummaryWe are looking for a confident and customer-focused Telecaller to connect with existing and potential customers, generate sales opportunities, follow up on inquiries, and maintain strong customer relationships. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to achieve daily calling and conversion targets.

- Key ResponsibilitiesMake outbound calls to existing and prospective customers.
- Introduce company products and explain their features and benefits.
- Generate qualified leads for the sales team.
- Follow up on quotations, inquiries, and pending orders.
- Maintain accurate customer records in CRM/ERP software.
- Handle customer queries professionally and provide appropriate solutions.
- Schedule meetings or callbacks for the sales team when required.
- Achieve daily, weekly, and monthly calling targets.
- Collect customer feedback and share it with management.
- Coordinate with Sales, Dispatch, and Accounts teams for order updates.
- Build long-term customer relationships through regular follow-ups.
- Required SkillsExcellent communication skills in Hindi.




- Basic English communication is preferred.
- Good listening and convincing skills.
- Positive attitude and customer-oriented approach.
- Basic computer knowledge (MS Office, Excel, CRM).
- Ability to handle pressure and achieve targets.
- Strong follow-up and negotiation skills.
- QualificationsGraduate in any discipline (Preferred).
- 12th Pass candidates with relevant experience may also apply.
- Experience0–2 years: Fresher with good communication skills can apply.
- Experience in telecalling, customer support, or sales will be an added advantage.
- Key Performance Indicators (KPIs)Number of calls made per day.
- Qualified leads generated.
- Follow-up completion rate.
- Customer conversion rate.
- Customer satisfaction score.
- Daily CRM/ERP updates.
- Monthly sales support contribution.
- Preferred QualitiesConfident and polite personality.
- Self-motivated and target-driven.
- Good time management.
- Team player.
- Skilled communication skills.
- Quick learner.

📌 Telecaller (Delhi)
🏢 Petro Industech Private
📍 Delhi