Job SummaryWe are looking for an experienced and result-oriented Tele Sales Manager to lead our Tele Sales team. The candidate will be responsible for managing executives, building teacher and institutional databases, generating leads, promoting books, managing sample-book follow-ups, and converting prospects into sales.

- Key ResponsibilitiesLead, train, supervise, and motivate the Tele Sales team.
- Set and monitor daily, weekly, and monthly calling and sales targets.
- Allocate leads and calling databases to team members.
- Ensure regular calling to teachers, schools, coaching centres, colleges, retailers, and educational institutions.
- Build and maintain a database containing teacher name, institution, contact details, address, subjects, classes, stream, number of students, and other relevant information.
- Encourage teachers to provide references of other teachers and educational contacts.
- Train the team on books, publishers, subjects, classes, boards, and product features.
- Promote books and publications and arrange sample copies for interested teachers.
- Track sample dispatches and ensure proper follow-up for feedback and book adoption.
- Convert qualified leads into orders and repeat business.
- Ensure systematic follow-up of interested customers and pending opportunities.
- Coordinate with Field Sales Executives for school visits and key leads.
- Coordinate with billing, warehouse, dispatch, accounts, and backend teams for smooth order execution.
- Maintain daily calling, lead, follow-up,



sample, and sales reports.
- Monitor team performance and improve calling quality and conversion rates.
- Handle important customer queries and escalations.
- Ensure proper use and maintenance of customer data in Excel/CRM.
- Required SkillsStrong leadership and team-management skills.
- Excellent communication and convincing ability.
- Strong sales, negotiation, and follow-up skills.
- Target-oriented and result-driven approach.
- Good knowledge of Microsoft Excel, Email, and reporting tools.
- Ability to analyse team performance and sales reports.
- Good organisational and problem-solving skills.

Language RequirementsGood communication skills in English, Hindi, and Bengali preferred.

- Qualification & ExperienceGraduate in any discipline.
- Prior experience in Tele Sales / Inside Sales preferred.
- Experience managing a Tele Sales team will be an advantage.
- Experience in publishing, education, institutional sales, or book distribution will be preferred.

Key Performance AreasTeam Performance | Calls | Teacher Data Collection | Lead Generation | Referrals | Sample Follow-ups | Book Adoptions | Sales Conversion | Target Achievement

Job Role SummaryThe Tele Sales Manager will be responsible for managing the Tele Sales team, developing teacher and institutional databases, generating leads, promoting books, managing samples and follow-ups, and converting opportunities into sales while achieving team targets.

📌 Telesales Manager (Kolkata)
🏢 BIJAY PUSTAK BHANDAR PRIVATE
📍 Kolkata