24 Aug
|
Vi (Vodafone Idea)
|
Pimpri-Chinchwad
24 Aug
Vi (Vodafone Idea)
Pimpri-Chinchwad
Walk-in customer handling at franchise stores — current SIM activations (prepaid/postpaid), plan upgrades, MNP, SIM swaps
Recharge and bill payment collection
Handling KYC/documentation for activations per DoT norms
Upselling VAS, device bundles, and postpaid conversions
Resolving basic service complaints; escalating complex issues
Maintaining daily activation and collection targets (linked to COCA incentive streams)
Store hygiene, stock/SIM inventory reconciliation, and cash handling
CAF (Customer Application Form) accuracy — errors here trigger penalties/clawbacks
📌 Customer Relationship Excutive (Pimpri-Chinchwad)
🏢 Vi (Vodafone Idea)
📍 Pimpri-Chinchwad