Job Summary

We are looking for a customer-focused and responsible Customer Support Executive to handle customer queries, complaints, service requests, and follow-ups. The candidate will be responsible for ensuring timely resolution of customer concerns and maintaining a high level of customer satisfaction.

Key Responsibilities

- Handle customer calls, WhatsApp messages, emails, and service requests.
- Respond to customer queries regarding products, orders, deliveries, payments, and services.
- Register and maintain records of customer complaints and service requests.
- Coordinate with the Sales, Delivery, Installation, Service, Warehouse, and Accounts teams for issue resolution.
- Follow up with internal teams and customers until complaints are completely resolved.
- Keep customers informed about order status, delivery schedules, installation, and service updates.
- Handle customer complaints professionally and provide appropriate solutions.
- Maintain accurate customer details, complaint records, and follow-up status.
- Conduct post-delivery and post-service follow-ups to collect customer feedback.
- Escalate unresolved or critical complaints to the concerned manager.
- Ensure timely closure of all assigned customer complaints.
- Maintain proper documentation and daily/weekly customer support reports.




- Identify recurring customer issues and report them to management for corrective action.
- Maintain qualified communication and good customer relationships.

Required Skills

- Excellent communication and interpersonal skills.
- Good listening and problem-solving ability.
- Customer-oriented approach with patience and a positive attitude.
- Ability to handle difficult or unhappy customers professionally.
- Good follow-up and coordination skills.
- Basic knowledge of MS Office / Excel and CRM software.
- Ability to multitask and manage multiple customer requests.
- Good written and verbal English communication; knowledge of Tamil is an advantage.

Qualification & Experience

- Any Graduate / Diploma.
- 1–3 years of experience in customer support, customer service, retail, hospitality, or a similar role.
- Experience in the furniture or retail industry will be an added advantage.
- Key Performance Indicators (KPIs)Customer complaint resolution time.
- Complaint closure rate.
- Customer satisfaction level.
- Follow-up effectiveness.
- Number of pending/open complaints.
- Accuracy of customer records and reports.
- Customer retention and service quality.

Preferred Candidate

A proactive, patient, well-organized individual who can effectively coordinate with different departments and ensure that every customer receives timely and professional support.

📌 Customer Care Executive (Chennai)
🏢 Woodpecker Furniture
📍 Chennai