Service Coordinator

Company: VCare Communication PVT LTD

Location: Chennai,Tamil Nadu

Job Type: Full time

Experience Required: 2 Years (Mandatory: IT Hardware Sales/Service Coordination)

Industry: Information Technology

About Us:

VCare Groups is an IT solutions company committed to delivering quality products and services to our clients. We are looking for a proactive and detail-oriented IT Sales/Service Coordinator with experience in IT hardware and services to join our growing team.

Job Summary:

We are seeking a motivated IT Sales/Service Coordinator with at least 2 years of experience specifically in the IT hardware and services industry to manage quotations, coordinate sales and service operations, and ensure smooth communication between clients and internal service teams. Candidates must have prior hands-on experience with IT hardware products and AMC/service processes.

Key Responsibilities:

Service Coordination (Primary Focus):

- Coordinate and track IT hardware/service requests from initiation to closure
- Liaise between clients and the technical/service team to ensure timely resolution
- Schedule and follow up on service calls, AMC renewals, and maintenance visits
- Maintain accurate records of service tickets, complaints, and resolutions
- Ensure customer satisfaction by proactively updating clients on service status
- Escalate unresolved service issues to the appropriate team/manager





Sales & Quotation Support:

- Prepare, review, and manage sales quotations for IT hardware and services accurately
- Handle client inquiries via phone, email, and in-person
- Follow up with clients on pending quotations and orders
- Prepare basic reports using MS Office (Excel, Word, Outlook)
- Support the sales team with day-to-day administrative tasks

Required Skills & Qualifications:

- Minimum 2 years of experience specifically in IT hardware sales/service coordination (non-negotiable)
- Working knowledge of IT hardware products (desktops, laptops, printers, networking equipment) and AMC/service processes
- Strong numerical skills — comfortable handling pricing, quotations, and calculations
- Good communication skills (verbal and written) — essential for client and service team coordination
- Proficiency in MS Office (Excel, Word, Outlook)
- Basic computer skills and familiarity with office software
- Ability to multitask and coordinate service delivery across multiple teams
- Strong organizational and follow-up skills, especially for tracking open service cases

Preferred Qualities:

- Prior experience in an IT hardware/systems integrator company
- Customer-focused attitude with strong problem-solving ability
- Ability to work independently and manage multiple service priorities simultaneously

📌 Service Coordinator (Chennai)
🏢 VCARE COMMUNICATIONS
📍 Chennai