Job Description:

Customer Complaints Management

• Receiving, logging in, acknowledging, complaint sample follow up & intimating to manufacturing site and further supporting the investigation

• Logging queries and tracking for adherence to timelines

• Ensuring complaint sample retrieval and evaluate spread of event at Abbott C& FA as necessary

• Ensure timely response and closure of market complaints and customer queries

• Tracking Complaints for closure as per timelines and timely escalation if timelines are not met

• To carry out trend analysis of Complaints

Commercial Distribution Quality Assurance

• Creating and maintaining warehouse/ CFA/ Service Provider audit schedule

• Reviewing temperature data of data loggers of cold chain products

• Providing continuous support to F&D;, & CFA locations to respond Regulatory Communications and to mitigate regulatory compliance risks





• Maintaining calendar for temperature mapping of Warehouse & CFA locations, reviewing and approving temperature mapping documents

• Monitoring Online temperature monitoring system related activities at Warehouse & CFA locations and ensuring compliance as per requirement

Additional Details :

Designation: Executive – Commercial Distribution quality Assurance

Location: Mumbai (BKC)

Experience: 2–3 Years

Qualification: B.Pharm or M.Pharm

Working days: 5 Days

Work timings: 9:00am To 5:30pm

Gender Preference: Male / Female

Interview Process: Face to face

Industry preference: Medical / Healthcare / Pharma

Contract period of 1 year ( Non - Renewable)

On Third Party Payroll (Talisman HR)

Interested can share updated cv on [email protected] or What's app : (phone hidden)

📌 Hiring Executive – Commercial Distribution Quality Assurance For Healthcare At BKC Location (Mumbai)
🏢 Talisman HR Solutions
📍 Mumbai