Job Description We're Hiring: Customer Service Representative n We are looking for Customer Service Representatives to join our team in Bangalore, Pune, and Mumbai. n If you're a graduate with excellent communication skills, a customer-first mindset, and are eager to start your career, we'd love to hear from you! n Overall Purpose of the Job n n Provide high-quality Tier 2 Customer Support services to customers with a complete focus on 100% issue resolution and 100% customer satisfaction. n Adhere to client-defined as well as internally defined processes and procedures while handling inbound calls, emails, and chats. n Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. n Strive to achieve SLA targets and business outcome indicators defined by the client. n n Job Responsibilities / Authorities n n Receive inbound calls, emails, and chats, and ensure that cases and interactions are logged correctly in the required tool. n Provide recruitment support to candidates (fresh applicants and rehires) as per defined processes. n Walk customers through/provide navigational support on the self-service portal. n Ensure security verifications are carried out as per company policies and procedures and are in line with GDPR guidelines. n Place outbound calls to customers when required, in line with client/company guidelines.



n Work productively while maintaining exceptional call and data quality standards in line with targets. n Contribute to the team through open and regular communication with peers and supervisors. n Adhere to all company and departmental policies and procedures (personnel and operational). n Keep process repositories such as DTPs, Knowledge Base, and SharePoint updated with the current process. n Maintain regular and punctual attendance in line with company policies and procedures. n Minimize customer complaints and escalations by providing exceptional service and call control. n n Knowledge & Skill Requirement n n Ability to demonstrate efficient use of customer service technologies to complete customer transactions using a ticket tracking system (ServiceNow preferred), ERP systems, Microsoft Office Suite, and Internet Explorer. n Valuable technical aptitude with the ability to learn quickly. n Excellent verbal and written communication skills. n n Experience Required n n Experience: Freshers n n Job Location n n Bangalore, Pune, and Mumbai n n Qualification n n Graduate n n Monthly CTC n n ₹28,000 CTC n n Notice Period n n Immediate n n How to Apply: n Interested candidates can apply through LinkedIn Easy Apply or email their updated resume to .

📌 Customer Service Representative (Bengaluru)
🏢 NLB Services
📍 Bengaluru