Job Description Role Purpose:
n Drive customer experience projects from idea to execution. Work closely with tech,
n product, operations, and vendors to improve customer journeys, integrations, and
n automation initiatives.
n Key Responsibilities:
n Manage CX projects end to end from requirement gathering to go live.
n Prepare BRDs, process flows, requirement documents, and define KPIs.
n Coordinate with tech teams for API integrations (basic understanding of REST/SOAP
n required).
n Work on CRM, telephony, CTI, WhatsApp, chatbot, and automation initiatives.
n Participate and lead vendor discussions for integrations and enhancements.
n Drive UAT and ensure smooth production rollout.
n Monitor impact post launch and track improvement in CX metrics.




n Maintain project tracker, timelines, risk logs, and stakeholder updates.
n Required Skills:
n 2–5 years experience in program management / CX projects / product operations.
n Basic understanding of API integrations (REST, SOAP – high level clarity).
n Basic understanding of telephony flow and CTI concepts.
n Exposure to CRM systems.
n Exposure to WhatsApp and chatbot platforms.
n Ability to independently draft BRDs.
n Robust stakeholder management and communication skills.
n Data driven mindset with reporting capability.

📌 Associate Program Manager - Customer Experience (Bengaluru)
🏢 IndoFast Energy
📍 Bengaluru