Job Description Work from home Posting n Job Title: Customer Care Executive n Location: Work from home n Company: Teleperformance n Employment Type : 3 months Contractual n Working Days: 6 Days a Week n Shifts: Rotational shift (Including Rotational weekends and holidays) n Required : Laptop/Pc , Wifi, Inverter n Key Responsibilities: n n Handle inbound and/or outbound customer calls, chats, or emails professionally. n Resolve customer queries related to products, services, billing, orders, or complaints. n Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT) scores. n Document all customer interactions accurately in the system. n Follow standard operating procedures (SOPs) and adhere to quality guidelines. n Escalate unresolved issues to higher levels appropriately. n Meet performance KPIs such as AHT, quality, attendance, and productivity. n Stay updated on product/process knowledge through regular training sessions. n n Eligibility Criteria: n n Education: Graduate (Any stream).



n Experience: Freshers and experienced candidates an apply. n Communication: Good verbal and written communication skills (English/Hindi or regional language, depending on process). n Basic computer knowledge and typing skills. n Willingness to work in rotational shifts and 5-day work week (2 weekly offs). n n Preferred Skills: n n Customer-centric attitude with empathy and patience. n Ability to multitask and handle pressure in a fast-paced environment. n Prior experience in BPO / customer service / voice process is a plus. n n Benefits: n n Paid training and onboarding support. n Performance-based incentives. n Health insurance and ESI benefits. n Growth opportunities opportunities within Teleperformance India. n Safe and inclusive work environment. n n HR Name: Urvashi Bangera n Email: n Contact Number: (phone hidden)

📌 Customer Support Specialist (Kashipur)
🏢 TP
📍 Kashipur