Job Description Job Summary: n The Operations Manager will be responsible for overseeing end-to-end operations across outlets/central kitchen, ensuring efficiency, quality, and profitability. The role involves managing teams, streamlining processes, maintaining service standards, and driving business growth while ensuring compliance with company policies. n Key Responsibilities: n 1. Operations Management n n Oversee daily operations of outlets/central kitchen n Ensure smooth functioning of all departments (kitchen, service, stores) n Monitor service quality, food quality, and operational efficiency n n 2. Team Leadership & Management n n Lead, train, and manage cross-functional teams n Ensure proper staffing, scheduling, and productivity n Conduct performance reviews and drive team development n n 3. Process & Quality Control n n Implement and maintain SOPs across operations n Ensure adherence to hygiene and food safety standards (FSSAI) n Conduct regular audits and ensure corrective actions n n 4. Cost & Inventory Management n n Monitor food cost, labor cost,



and overall operational expenses n Work closely with procurement and store teams for inventory control n Minimize wastage and improve efficiency n n 5. Customer Experience n n Ensure high levels of customer satisfaction n Handle escalations and improve service standards n Implement feedback-driven improvements n n 6. Reporting & Coordination n n Prepare daily/weekly/monthly reports on operations n Coordinate with management for business planning and expansion n Drive process improvements and operational strategies n n Requirements: n n Proven experience as Operations Manager in F&B; / hospitality industry n Strong leadership and team management skills n Experience in handling multi-unit operations / central kitchen preferred n Positive understanding of P&L;, cost control, and inventory management n Ability to work in a fast-paced environment n n Qualifications: n n Graduate / MBA / Hotel Management preferred n 5–10 years of relevant experience n n Key Skills: n n Operations Management n Team Leadership n Cost Control & Budgeting n Process Improvement n Problem Solving n Communication Skills n

📌 Operations Manager (Bengaluru)
🏢 Food Whisperer
📍 Bengaluru