Job Description Role: Client Solutions Partner
n Experience: 8-14 years
n Location: Mumbai/Bangalore (Hybrid)
n We are seeking a Healthcare-focused Client Solution Partner to lead AI-driven Customer Experience transformation initiatives across the US healthcare ecosystem. This role will primarily focus on Healthcare Payers, while also supporting Providers, Pharma, and Pharmacy organizations.
n You will lead pre-sales engagements and architect AI-powered contact center transformation solutions leveraging Google GECX and the broader Google Cloud ecosystem.
n This is a highly strategic, client-facing leadership role requiring deep healthcare domain expertise, strong consultative selling capabilities, and hands-on experience designing AI-led CX solutions.
n Key Responsibilities
n 1. Healthcare CX Pre-Sales Leadership
n n Own end-to-end solutioning for AI-driven contact center transformation opportunities within healthcare accounts.
n Engage CXOs and business leaders (Chief Experience Officer, Chief Digital Officer, CIO, Head of Member/Patient Services).
n Lead discovery workshops specific to healthcare journeys such as:
n Member onboarding & benefits inquiries (Payers)
n Claims & prior authorization support
n Provider services & network support
n Patient access & scheduling (Providers)
n Pharmacy benefit management inquiries
n Clinical trial & patient support programs (Pharma)
n Translate healthcare operational challenges into AI-enabled solution architectures.
n n 2. AI & Contact Center Transformation Advisory
n Design differentiated solutions leveraging:
n n Virtual Agents (voice & chat) for member/patient containment
n AI-driven IVR modernization
n Agent Assist & knowledge augmentation
n Intelligent routing & intent recognition
n Healthcare-specific analytics (call drivers, leakage, compliance tracking)




n Omnichannel engagement (voice, chat, SMS, digital)
n n Articulate measurable business value including:
n n Administrative cost reduction (medical cost ratio impact for payers)
n Call deflection and containment
n AHT reduction and agent productivity gains
n Improved CAHPS / member satisfaction scores
n Reduced prior authorization turnaround times
n n 3. Healthcare Compliance & Risk Alignment
n n Ensure solution alignment with HIPAA and healthcare data security requirements.
n Incorporate PHI handling considerations into AI and conversational designs.
n Partner with security and compliance teams to position secure-by-design architectures.
n Understand regulatory nuances across Medicare, Medicaid, and Commercial lines of business.
n n 4. GTM & Ecosystem Collaboration
n n Partner with sales and alliance teams to drive pipeline growth within healthcare accounts.
n Collaborate with Google teams to co-develop joint healthcare pursuits.
n Build healthcare-specific solution accelerators and reusable assets.
n Represent the CX practice in healthcare industry forums and client events.
n n 5. Commercial & Engagement Oversight
n n Own solution integrity from proposal through transition to delivery.
n Drive estimation rigor aligned to healthcare complexity.
n Support pricing strategy and defend value proposition during negotiations.
n Ensure feasibility, scalability, and margin discipline.




n n Required Experience & Qualifications
n n 10–15+ years of experience in Healthcare CX or Contact Center transformation.
n Robust domain depth in Healthcare Payers (Medicare, Medicaid, Commercial).
n Experience working with healthcare providers, pharma, or pharmacy organizations.
n Hands-on experience with CCaaS platforms (Google, Genesys, NICE, Five9, Amazon Connect, etc.).
n Demonstrated experience designing AI-powered virtual agents and agent assist solutions.
n Strong understanding of healthcare regulatory environments (HIPAA, PHI handling).
n Proven ability to lead large, complex pre-sales engagements.
n n Preferred Qualifications
n n Experience implementing solutions on Google GECX.
n Familiarity with healthcare platforms (e.g., claims systems, CRM, EHR integrations).
n Consulting or SI background with enterprise healthcare clients.
n Experience working with large national or regional health plans.
n n What Success Looks Like
n n Increased healthcare pipeline and win rates across payer accounts.
n Established executive relationships within strategic healthcare clients.
n Creation of healthcare-specific CX solution accelerators.
n Strong collaboration with Google healthcare and CX teams.
n Measurable revenue contribution within the healthcare vertical.
n n Why Join Us
n At Quantiphi, we are transforming healthcare customer experience using AI, cloud, and advanced analytics. This role offers the opportunity to:
n n Shape next-generation member and patient engagement models.
n Work closely with Google Cloud healthcare and CX leaders.
n Influence some of the largest payer and provider transformation programs in North America.
n Drive meaningful impact in how healthcare organizations engage members and patients.
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📌 Client Solutions Partner (Bengaluru)
🏢 Quantiphi
📍 Bengaluru