Job Description We are looking for a dynamic and experienced Team Leader to manage our BPO team in Mohali specializing in domestic e-commerce processes. The ideal candidate will have a strong background in BPO operations, team management, KPI monitoring n Key Responsibilities: n Lead and motivate the BPO team handling domestic e-commerce operations. n Monitor and achieve KPI targets related to quality, productivity, and customer satisfaction. n Ensure adherence to process guidelines and company policies. n Conduct regular team meetings, training sessions, and performance reviews. n Manage escalations and ensure timely resolution of issues. n Coordinate with other departments to streamline operations. n Maintain high levels of team engagement and motivation. n Support in process improvements and implementation of best practices.



n Oversee travel coordination and related customer inquiries as part of the process. n Required Skills & Experience: n Proven experience as a Team Leader in BP n Solid understanding of KPI metrics and performance management. n Excellent leadership, communication, and interpersonal skills. n Ability to handle escalations and complex customer issues. n Prior experience with travel-related processes is a plus. n Proficiency in MS Office and BPO tools. n Ability to work in a fast-paced, target-driven environment. n Mandatory: n n Minimum 5 years of work experience Should have worked in contact center background n Minimum 2 years' experience as a Team leader preferred n Graduation Mandatory n n Location: Mohali n CTC 4.2LPA

📌 Operations Team Lead (Kashipur)
🏢 TP
📍 Kashipur