Job Description Operations Manager (Marketplaces & Warehouse Operations) n Job Title - Operations Manager – Marketplace & Warehouse Operations n n Role Summary n We are looking for an experienced Operations Manager to lead and optimize end-to-end marketplace operations across multiple sales channels. The role will be responsible for order fulfillment, returns management, inventory control, refurbishment, Uniware OMS/WMS support, Amazon MFN operations, and cross-functional coordination with warehouse, logistics, finance, customer support, and technology teams. The objective is to ensure operational excellence, improve inventory health, maintain marketplace performance metrics, and drive continuous process improvements. n n n Key Responsibilities n 1. Marketplace Operations & Order Fulfillment n n Oversee end-to-end marketplace order fulfillment across all channels. n Ensure timely order processing while meeting defined TATs and SLAs. n Monitor warehouse adherence to operational workflows and dispatch timelines. n Coordinate with warehouse and logistics teams to ensure smooth daily operations. n Drive operational efficiency and process compliance across marketplace operations. n n n n 2. Amazon MFN Operations n n Own the complete Amazon MFN (Merchant Fulfilled Network) operations. n Ensure orders are dispatched within committed timelines. n Coordinate with logistics partners to achieve delivery within Promise Delivery Date (PDD). n Monitor and control Order Defect Rate (ODR), maintaining it below 1%. n Coordinate with Customer Support for refunds, returns, A-to-Z claims, and customer issues. n Manage damaged return validations and seller reimbursement/claims. n Publish regular MFN operational performance reports and action plans. n n n n 3. Returns Management (Marketplace, D2C & B2B) n n Manage end-to-end return operations across Marketplace, D2C, Q-Commerce, and B2B channels. n Ensure timely inwarding, put-away,



and reconciliation of returned inventory. n Track delayed or transit-pending returns and coordinate with marketplaces for resolution. n Monitor return aging and reduce pending return backlogs. n Ensure claims are raised for missing or delayed returns. n Coordinate B2B return processing through PO and GRN creation. n Maintain return tracking at SKU, AWB, warehouse, and marketplace levels. n Ensure timely processing of credit notes against eligible returns. n n n n 4. Inventory Management & Reconciliation n n Monitor inventory accuracy across warehouses. n Drive reduction of bad inventory through structured improvement initiatives. n Coordinate inventory reconciliation with Finance and Warehouse teams. n Plan and execute inventory audits and stock verification exercises. n Track stock transfers, transit inventory, and inter-plant movements. n Ensure timely inward of stock transfers and closure of transit cases. n Manage Return Gate Pass (RGP) processes and vendor inventory movement. n n n n 5. Refurbishment & Inventory Recovery n n Lead refurbishment operations to maximize recovery of saleable inventory. n Coordinate with warehouse teams for grading and rework activities. n Validate QC processes to improve refurbishment quality. n Ensure timely availability of packing materials for refurbishment. n Increase conversion of good inventory while minimizing bad inventory. n Drive projects focused on reducing inventory write-offs and improving recovery rates. n Support liquidation planning for non-recoverable inventory.



n n n n 6. Uniware OMS/WMS Support n n Provide operational support for Uniware OMS and WMS. n Resolve order processing issues impacting warehouse operations. n Troubleshoot OMS, VMS, and warehouse system exceptions. n Coordinate with internal Technology teams and Uniware support teams for issue resolution. n Monitor and close operational tickets through ODIN within SLA. n Support implementation of new operational features and system enhancements. n Participate in testing, UAT, rollout, and stabilization of new Uniware developments. n n n n 7. Cross-Functional Coordination n n Work closely with Warehouse Operations, Logistics, Customer Support, Finance, Technology, Category, and Marketplace teams. n Coordinate operational improvements across central and warehouse functions. n Drive issue resolution through regular stakeholder communication. n Ensure seamless coordination between business and technology teams. n n n n 8. Process Improvement & Operational Excellence n n Identify opportunities to improve operational efficiency. n Standardize warehouse and marketplace processes. n Drive automation initiatives in collaboration with internal technology teams. n Implement operational KPIs and continuous improvement projects. n Develop SOPs and ensure compliance across warehouse operations. n n n n Key Performance Indicators (KPIs) n n Marketplace Order Fulfillment SLA n Order Processing TAT n Amazon MFN Order Defect Rate (ODR Promise Delivery Date (PDD) Compliance n Marketplace Return TAT n Return Aging n B2B Return Processing SLA n Inventory Accuracy n Bad Inventory Reduction n Refurbishment Conversion Rate n Positive Inventory Recovery % n Stock Transfer Aging n Transit Case Closure n Return Gate Pass Closure n Uniware Ticket Resolution SLA n System Issue Resolution Time n Warehouse Operational Compliance n n

📌 Operations Manager (Bengaluru)
🏢 CureFit
📍 Bengaluru