Job Description Position : Team Lead n Location : Pitampura (on-site role) n ABOUT GRYD CO. n Gryd Co. is India's only jewellery-focused creative agency. In over 4.5 years, we have partnered with 80+ jewellery brands n across the country, helping them build stronger visibility, sharper positioning, and lasting brand presence. n ABOUT THE ROLE n This is a critical leadership role at Gryd Co. We're looking for a driven, vision-led Team Lead — someone who takes real ownership of client accounts and team outcomes, not just oversight of them. You'll manage client relationships, set the direction for project execution, and lead a team of Social Media Managers, Performance Marketers, and Designers. Beyond strong client servicing and digital/social/PR know-how, we want someone who sets clear goals, holds the team accountable to them, and genuinely leads from the front. n WHAT WE'RE LOOKING FOR IN A LEADER n • A strong sense of ownership — treats client accounts and team outcomes as their own. n • Vision and goal-orientation — sets clear direction and targets for the team, and rallies them around it. n • A bias for action — anticipates problems and moves to resolve them. n • A genuine people leader — mentors, motivates, and brings out the best in the team. n • Accountability — comfortable making decisions and owning the results. n KEY RESPONSIBILITIES n • Own the performance and growth of client accounts — not just manage them — building strong relationships and n driving high client satisfaction. n • Set clear goals and direction for the team, and lead them to consistently deliver against those goals. n • Lead and mentor Social Media Managers, Designers, and other team members, ensuring smooth day-to-day n operations. n • Plan, monitor, and oversee timely execution of content calendars and project deliverables. n • Coordinate with internal teams — Strategy, Design, Content, Digital Marketing, and Finance — to ensure seamless n execution.



n • Review creative deliverables for brand alignment and quality before they go out to clients. n • Take ownership of client escalations — resolve issues proactively and maintain clear communication throughout the n project lifecycle. n • Monitor campaign performance and drive the team to optimize results against goals. n • Drive PR initiatives — media outreach, influencer collaborations, brand partnerships — and proactively identify n opportunities to boost brand visibility. n • Leverage AI tools to enhance team productivity, streamline processes, and improve client deliverables. n • Coordinate with Finance and clients on invoicing, payment follow-ups, and collections. n • Maintain project trackers, workflows, and documentation, ensuring adherence to internal processes and SOPs. n REQUIREMENTS n • 5–7 years of overarching experience spanning Client Servicing, Account Management, Social Media Marketing, Brand n Marketing, PR, and Digital Marketing — not just depth in one area. n • Proven experience managing or leading a team, with a track record of driving them toward clear goals. n • Strong knowledge of social media platforms and digital marketing. n • Hands-on experience in PR, media relations, influencer collaborations, and brand partnerships. n • Excellent communication, presentation, and client management skills. n • Strong project management and organizational abilities. n • Ability to manage multiple clients and priorities in a fast-paced environment. n • Experience with project management tools such as ClickUp, Asana, Trello, or similar. n • A demonstrated bias for ownership — examples of having driven outcomes rather than just executed tasks. n PREFERRED SKILLS n • Vision-Driven, Goal-Oriented Leadership n • Ownership & Accountability n • Team Leadership n • Client Servicing & Account Management n • Public Relations (PR) n • Social Media Marketing n • Project & Stakeholder Management n • Problem-Solving & Decision-Making n • Solid Interpersonal & Communication Skills

📌 Team Lead - Client Servicing & Social Media (New Delhi)
🏢 Gryd
📍 New Delhi