Service CoordinatorCompany: VCare Communication PVT LTDLocation: Chennai,Tamil NaduJob Type: Full-TimeExperience Required: 2 Years (Mandatory: IT Hardware Sales/Service Coordination)Industry: Information TechnologyAbout Us:VCare Groups is an IT solutions company committed to delivering quality products and services to our clients. We are looking for a proactive and detail-oriented IT Sales/Service Coordinator with experience in IT hardware and services to join our growing team.Job Summary:We are seeking a motivated IT Sales/Service Coordinator with at least 2 years of experience specifically in the IT hardware and services industry to manage quotations, coordinate sales and service operations, and ensure smooth communication between clients and internal service teams. Candidates must have prior hands-on experience with IT hardware products and AMC/service processes.Key Responsibilities:Service Coordination (Primary Focus):Coordinate and track IT hardware/service requests from initiation to closureLiaise between clients and the technical/service team to ensure timely resolutionSchedule and follow up on service calls, AMC renewals, and maintenance visitsMaintain accurate records of service tickets, complaints,



and resolutionsEnsure customer satisfaction by proactively updating clients on service statusEscalate unresolved service issues to the appropriate team/managerSales & Quotation Support:Prepare, review, and manage sales quotations for IT hardware and services accuratelyHandle client inquiries via phone, email, and in-personFollow up with clients on pending quotations and ordersPrepare basic reports using MS Office (Excel, Word, Outlook)Support the sales team with day-to-day administrative tasksRequired Skills & Qualifications:Minimum 2 years of experience specifically in IT hardware sales/service coordination (non-negotiable)Working knowledge of IT hardware products (desktops, laptops, printers, networking equipment) and AMC/service processesStrong numerical skills — comfortable handling pricing, quotations, and calculationsGood communication skills (verbal and written) — essential for client and service team coordinationProficiency in MS Office (Excel, Word, Outlook)Basic computer skills and familiarity with office softwareAbility to multitask and coordinate service delivery across multiple teamsStrong organizational and follow-up skills, especially for tracking open service casesPreferred Qualities:Prior experience in an IT hardware/systems integrator companyCustomer-focused attitude with robust problem-solving abilityAbility to work independently and manage multiple service priorities simultaneously

📌 Service Coordinator (Chennai)
🏢 VCARE COMMUNICATIONS
📍 Chennai