Remote: Remote

About RAIZERAIZE is a live-dealer poker platform, licensed in Anjouan (Costa Rica-based). We're building the next generation of real-money live poker for players around the world — real dealers, real tables, real stakes, all online. We're a lean, fast-moving team and this hire will be one of the first dedicated voices our players interact with.What you'll doBe the first point of contact for players via live chat, email, and in-app support — troubleshooting account, deposit/withdrawal, gameplay, and table-related issuesOwn tickets end-to-end, escalating technical or compliance-sensitive issues to the right internal teamWork rotating shifts to ensure 24/7 coverage for a global player base across time zonesMonitor live tables during active sessions and flag disputes, technical glitches, or dealer issues in real timeDocument recurring issues and player feedback to help improve the productMaintain a calm, qualified tone with players in high-stakes, sometimes high-emotion situations (real money,



live poker — tempers run hot)Help build and refine our support playbooks, macros, and FAQ as we scaleWhat we're looking for1–3 years in customer support, ideally in gaming, iGaming, fintech, or another real-money/regulated environmentExcellent written English; comfortable handling frustrated or high-pressure conversations with patience and clarityComfortable working rotating shifts, including nights/weekends, to cover a 24/7 player baseReliable home setup for fully remote work (reliable internet, quiet workspace)Familiarity with poker or card games is a robust plus — you don't need to be a pro, but understanding the game helps you understand our playersComfortable using AI tools day-to-day — Claude, Slack, and Telegram are core to how we work and support playersSelf-starter who's comfortable in a small team without heavy hand-holding

📌 Customer Support - Online Poker (Mumbai)
🏢 Raize
📍 Mumbai