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Job Description Bangalore | In-offce Fresher / 0–2 Year | B2B SaaS About Zintlr Zintlr is a fast-growing B2B SaaS platform that helps businesses discover, understand, and connect with their ideal prospects. We're building intelligent tools that make sales and business insights sharper, faster, and more actionable — and we're looking for driven individuals to grow with us. About the Role We're looking for a proactive, customer-obsessed Customer Success Associate to join our lean and high-impact CS team. You'll be at the forefront of the customer experience — handling support queries, managing CRM hygiene, and ensuring every interaction with Zintlr is seamless and valuable. This is a hands-on role where no two days are the same, and your work directly influences customer satisfaction and retention. About Zintlr Zintlr is a fast-growing B2B SaaS platform that helps businesses discover, understand, and connect with their ideal prospects. We're building intelligent tools that make sales and business insights sharper, faster, and more actionable — and we're looking for driven individuals to grow with us. About the Role We're looking for a proactive, customer-obsessed Customer Success Associate to join our lean and high-impact CS team. You'll be at the forefront of the customer experience — handling support queries, managing CRM hygiene, and ensuring every interaction with Zintlr is seamless and valuable. This is a hands-on role where no two days are the same, and your work directly influences customer satisfaction and retention. What You'll Do - Manage inbound customer queries via email and chat,



ensuring timely and high-quality responses - Own day-to-day CRM operations on HubSpot — maintaining data accuracy, clean pipelines, and well-organized records - Build and maintain a knowledge base by documenting FAQs and recurring solutions - Support onboarding for new customers, helping them get value from the product early - Work closely with the CSM to flag issues, manage escalations, and maintain smooth support workflows - Collaborate with Product and Engineering teams to relay customer feedback and highlight recurring pain points What We're Looking For - Strong written and verbal communication — you can explain things clearly, simply, and with empathy - A customer-first mindset with high attention to detail - Familiarity with HubSpot or similar CRM/support tools (preferred, not mandatory) - A quick learner with genuine curiosity about SaaS products and workflows - Organized, reliable, and proactive — you take ownership without needing constant direction - Freshers welcome; internship experience in customer support, operations, or SaaS is a plus KPIs You'll Own - First Response Time (FRT): Consistently meeting SLA benchmarks across all support channels - Resolution Time: Closing tickets efficiently without compromising on quality - CRM Hygiene Score: Keeping HubSpot records accurate, complete, and up to date - CSAT: Delivering consistently positive experiences in every customer interaction Why Join Zintlr - Work closely with the passionate leadership - High-ownership culture where your contributions are visible and valued - Competitive compensation with a versatile work setup - A team that rewards initiative, problem-solving, and a bias for action

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