Job Description We are looking for a Customer Care Executive to provide outstanding support to our US patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience. n n Responsibilities n n Respond to customer inquiries via phone, email, chat, and SMS n Resolve delivery, shipment, and service-related issues promptly n Coordinate with Operations, Dispatch, and Driver teams n Track and update support tickets until resolution n Escalate critical issues to the appropriate teams n Maintain accurate customer records and interaction logs n Meet service level agreements (SLAs)



and quality standards n Identify opportunities to improve customer experience and processes n n Requirements n n 1–3 years of experience in US customer support, customer service, or call center operations is Mandatory n Excellent verbal and written English communication skills n Robust problem-solving and multitasking abilities n Comfortable using CRM and customer support tools n Proficiency in Microsoft Office or Google Workspace n Willingness to work rotational shifts, including US business hours n n n Preferred Background: Healthcare, pharmacy, logistics, e-commerce.

📌 Customer Care Executive (Bengaluru)
🏢 Phox Health
📍 Bengaluru