25 Aug
|
AM Infoweb
|
Mumbai
Key Responsibilities• Lead, coach and mentor a team of Customer Support Executives.• Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets.• Conduct huddles, feedback sessions and performance reviews.• Handle customer escalations and ensure timely resolution.• Prepare daily/weekly MIS reports.• Coordinate with QA, Training, HR and Operations.• Build a positive, high-performance team culture. Eligibility• Minimum 1 year of on-paper Team Leader experience (Mandatory).• International BPO / International Voice background.• Graduation is Mandatory.• Excellent communication and people management skills.• Immediate joiners preferred.
📌 Team Lead (Mumbai)
🏢 AM Infoweb
📍 Mumbai