As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries and ensuring a positive experience. This is a part-time work-from-home position based in Kolkata, ideal for individuals with 0 to 1 year of experience.

**Key Responsibilities:**

- **Respond to Customer Inquiries**: Handle customer questions via phone, email, or chat to provide timely and accurate information.

- **Resolve Issues**: Identify customer issues and provide effective solutions, ensuring any problems are addressed promptly and professionally.

- **Maintain Records**: Document customer interactions and feedback in the system to help improve future support efforts.

- **Product Knowledge**: Stay updated on our products and services to provide customers with reliable information and support.

- **Follow Up**: Check back with customers after resolving their issues to ensure satisfaction and gather insights on their experience.

**Required Skills and Expectations:**

- **Communication Skills**:



Transparent verbal and written communication is essential for effectively assisting customers and providing information.

- **Problem-Solving Ability**: You should be able to think critically and creatively to resolve customer issues quickly and efficiently.

- **Technical Proficiency**: Comfortable using computers and various software applications for customer management.

- **Patience and Empathy**: Skills in relating to customers with understanding and patience are important for maintaining a positive interaction.

- **Time Management**: Ability to manage time effectively, prioritize tasks, and meet deadlines while working from home.

- Experience

0 - 1 Years

- No. of Openings

100

- Education

10th Pass

- Role

Customer Support Executive

- Industry Type

Accounting / Finance

- Gender

[ Male / Female ]

- Job Country

India

- Type of Job

Part Time

- Work Location Type

Work from Home

📌 Interview For Customer Support Executive || 10th Pass - Freshers (Kolkata)
🏢 Aerowave
📍 Kolkata