JOB SUMMARY

The Technical Account Manager (TAM) Technical Analyst combines strong
relationship and technical competencies to deliver the highest level of service
to internal and cross functional teams and the end customer, with the aim to
realize the maximum value of their NetApp solution and minimize disruption to
the customer’s operations.
The TAM Technical Analyst will collaborate with the lead TAM on the account by
generating and analyzing reports, preparing customer facing review material,
cross referencing best practice recommendations including interoperability
matrix (IMT), and performing bug scrubs. Under the guidance of the lead TAM,
TAs may be required to review reports and provide guidance and recommendations
to end customers.
In partnership with the lead TAM and the account team, the Technical Analyst
actively drives pre-emptive and preventative recommendations which are tailored
to the customer’s business needs and technical setting, built on NetApp’s
AutoSupport technology.
The TAM Technical Analyst role is critical to NetApp’s continued success to




deepen the relationship with the customer, build their trust in our solutions
and increase their loyalty.

Essential Functions:

The TAM Technical Analysts work with NetApp customers and Account/Sales Teams,
by providing expertise in the following areas:
• Responsible for generating, analyzing, and reporting customer data from
various enterprise sources.
• Provide informed strategic planning, storage support best practices and
upgrade advice.
• Understands the customers' environment and apply NetApp knowledge to
improve the overall support experience.
• Maintain customer install base information in NetApp system of record up to
date.
• As needed, partner with lead TAM to conduct regular operational service
reviews and provide customer-tailored best practice recommendations.
• Through a combination of expertise, analytics, tools and a deep
understanding of customers' operating environment, TAM consults

📌 Technical Account Manager (Bengaluru)
🏢 NetApp
📍 Bengaluru