JOB PURPOSE

Oversee and coordinate the entire tour operations team — Domestic Group, Domestic Customised, Gujarat, and International tour executives — ensuring disciplined lead management, supplier data hygiene, and consistent performance against targets.

KEY RESPONSIBILITIES
Supervise and coordinate the day-to-day work of all Tour Executives (Domestic Group × 2, Domestic Customised, Gujarat, International).
Ensure every incoming lead is logged, assigned, and worked as per the CRM/lead tracker's four-tier priority process.
Monitor individual and team performance against sales, PAX, and conversion targets; flag gaps to management early.
Ensure supplier data sheets and seasonwise rate cards are kept current across all tour verticals.
Coordinate cross-team support during peak season, festivals, or large group departures.
Oversee day-to-day office administration — attendance, task allocation, and workload balancing across the team.
Act as the first escalation point for customer issues the team cannot resolve independently.
Consolidate and present daily/weekly/monthly performance reports to management.
Support onboarding and training of recent tour executives on Pravass's tools, templates, and processes.
Ensure the team follows company policy as laid out in the HR Policy Manual.




Coordinate between the tour operations team and marketing on lead sources and campaign feedback.
Drive follow-up discipline across the team to minimise lead leakage.

REQUIRED SKILLS & COMPETENCIES
Team supervision and people management
Robust organisational and follow-up discipline
Reporting and data consolidation skills (Excel/Google Sheets)
Conflict resolution and escalation handling
Working knowledge of travel industry operations across domestic and international segments
Ability to prioritise and coordinate across multiple simultaneous priorities

QUALIFICATIONS & EXPERIENCE
Graduate, preferably in Tourism, Hospitality, or Business Management
4–6 years of experience in travel/tour operations, including at least 1–2 years in a supervisory or coordination role
Demonstrated experience managing a multi-member sales/operations team

KEY PERFORMANCE INDICATORS
Team-wide conversion ratio and PAX/revenue achievement against target
Lead response TAT compliance across the team
Supplier data and rate card currency compliance
Escalation resolution turnaround time
Timeliness and accuracy of management reporting
Team attendance and productivity

📌 Office Administrator Ahmedabad
🏢 Pravass Journey
📍 Ahmedabad