Relocation Consultant - Field Role

Key Responsibilities

Client Relationship Management
Respond to client queries via email and phone in a timely and qualified manner.
Ensure a high level of customer satisfaction throughout the relocation journey.
Coordinate with clients, vendors, and internal teams to ensure smooth service delivery.
Schedule appointments with schools, hospitals, clubs, and other service providers as required.
Monitor, track, and manage relocation cases from initiation to closure.
Conduct regular follow-ups with clients and vendors to ensure timely completion of activities.
Prepare daily, weekly, and client-specific reports.
Maintain internal MIS, trackers, and case management systems.

Mobility Operations & Service Delivery
Manage and execute end-to-end relocation programs.
Conduct relocation services such as:
City Orientation
Home Search Assistance
School Search Assistance
Temporary Accommodation Assistance
Immigration Support Coordination
Household Goods Movement Coordination




Ensure services are delivered in accordance with IOS standards and client policies.
Act as the primary point of contact for assigned relocation cases.
Handle escalations and provide timely resolutions.
Work closely with cross-functional teams to ensure a seamless client experience.
Support achievement of operational targets and service excellence standards.

MIS & Documentation
Ensure accurate and timely updates in Relotracker and internal systems.
Prepare weekly and monthly case closure reports.
Maintain records of client feedback, appreciation, and escalations.
Document operational reviews and service performance reports.

Inter-Department Coordination
Coordinate with the Finance team for invoice updates and case closures.
Collaborate with internal service teams such as Packing & Moving, Immigration, Car Rental, and Temporary Accommodation.
Ensure timely communication and alignment across departments for smooth execution of services.

📌 Relocation Consultant Mumbai
🏢 IOS Relocations
📍 Mumbai