Position Title: Telephone Operator

Responsibilities
Answering and Directing Calls:

 Professionally answer incoming calls and provide a warm, courteous greeting.

 Direct calls to the appropriate person or department promptly and accurately.
Message

Taking

 Record and relay messages accurately, including contact details, nature of the call, and urgency level.
Maintaining Phone

Directory

 Regularly update and maintain the company's phone directory to ensure accurate information.
Providing

Information

 Offer general information about the company and its services to callers.
Handling

Inquiries

 Address inquiries and provide appropriate assistance or direct inquiries to the relevant department.




Maintaining Call

Logs

 Keep detailed records of incoming and outgoing calls for reporting and auditing purposes.
Following Communication

Protocols

 Adhere to established communication protocols and procedures.
Handling

Emergencies

 Respond to emergency calls promptly and follow established protocols for crisis situations.

Requirements

Graduate
Experience : 3+years
Salary : 25000-35000
Branch Location: Corporate Mills
Work timings:9:30 AM-6:30 AM

Perks

Industrial standards

📌 Telephone Operator Coimbatore
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📍 Coimbatore