Customer Interaction: Greet commercial fleet owners or drivers and listen to vehicle complaints.
Job Card Creation: Document exact mechanical or electrical issues on official workshop job cards.
Cost Estimation: Provide accurate time and cost estimates for parts and labor before repairs begin.
Workshop Coordination: Partner with the Senior Technician Team to track vehicle repair progress.
Service Upselling: Recommend value-added services, AMC (Annual Maintenance Contracts), and genuine Force Motors spare parts.
Vehicle Delivery: Explain performed repairs and invoices clearly to the customer upon vehicle handover.
Insurance Handling: Verify insurance coverages and process claims for accidental commercial vehicles.
Warrenty Handling
Identify warrantable parts, check vehicle service history, and submit warranty claims directly into the Force Motors system.
Role Requirements & Qualifications
Education: Diploma or Bachelor’s Degree in Automobile or Mechanical Engineering.
Experience: 3 to 5+ years of experience in automotive service advising, with a robust preference for Passenger or Luxury cars or commercial vehicle backgrounds.
Technical Knowledge: Solid understanding of commercial vehicle aggregates, diesel engines, and troubleshooting.
Language Skills: Fluency in Tamil is mandatory for driver interaction; professional English is required for system documentation and dealership reporting.
Computer Skills: Experience using Dealer Management Systems (DMS) for job card routing.
Compensation
Salary ranges from ₹15,000 to ₹20,000 per month, depending on experience levels and PF & ESI Benefits.
Work Location
Perumugai, Vellore
Pay: ₹15,000.00 - ₹20,000.00 per month
Advantages
Cell phone reimbursement
Paid time off
Work Location: In person
📌 Service Advisor Force Motors Navins Trucks Vellore (India)
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