Role & responsibilities
Responsible for in office and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
Manage & Maintains enterprise Assets
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management services desk functions
Reviews, troubleshoots and approves operational quality desktops, Laptop, printers, and associated peripherals (Windows 10, 11 and Mac OS)
Installs, maintains and optimizes desktop /Laptop configurations at customer sites (Windows, Linux, Ubuntu and Mac OS)
Diagnoses and resolves product performance problems, Wi-Fi, printers
Performs maintenance and repair services (basic break fix for printers, desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows/Mac OS/Ubuntu
Serve as site escalation contact and team lead for current technicians

Requirements
5+ years of experience in End user computing, AD, DNS, DHCP, IT management tools, latest operating systems, Windows
Prior team lead experience




Ability to develop business relationships and communicate effectively with the user community
Solid troubleshooting skills
A+ Certification
Understanding of the fundamentals of network and server/desktop administration, installations, upgrades,techniques, tools, materials, and equipment
Knowledge of processes and resources required to perform analytical and technical tasks on PC systems
Maintaining and administering computer networks, including hardware, software applications and configurations.
LAN, WAN, Support and Wi-Fi Support, VPN configure in client system. Ip assign to Laptop, check the connectivity from host to destination. Crimping, Punching Lan wire and installing port if require.
Experience in Windows Server settings, including Active Directory, Group Policy, and DNS configurations,ensuring system stability and security.

Qualification
BE/BTech/BSc/BCA or equivalent from reputed college

Preferences
Wintel & Unix Operating Systems & tools
MCP, MCSE, CNE or Network+ certification
Knowledge of a variety of Service Industry ticketing/work order generating and tracking systems
Asset Management experience

📌 Tac Engineer Chandigarh
🏢 Aakash Educational Services (AESL)
📍 Chandigarh