Seeking a hands-on Delivery Manager with a solid ETL and Data Warehouse background to manage production operations for analytics and data platforms. The role requires prior developer experience, strong technical depth, and ownership of end-to-end delivery, SLA governance, and operational excellence.

Key Responsibilities
Lead end-to-end delivery for ETL, Data Warehouse, and Analytics operations in a production environment.
Manage a 2025 member team, ensuring SLA adherence, productivity, and quality.
Ensure strict adherence to SOPs, operational processes, and governance models, driving SLA and KPI compliance
Own incident management, RCA, problem management, and operational governance.
Track and improve key operational metrics such as availability, MTTR, defect leakage, and on-time delivery
Act as a technical escalation point for complex production issues.
Drive automation, continuous improvement, and efficiency initiatives.
Manage client and stakeholder communication, service reviews, and delivery reporting.

Technical Leadership (Hands-on Expectation)




Act as a technical escalation point for complex production issues across ETL, DWH, and Big Data platforms
Review and guide ETL workflows, data pipelines, job scheduling, performance tuning, and failure handling
Ensure best practices in data quality, reconciliation, monitoring, and recovery mechanisms
Drive adoption of automation, monitoring enhancements, and self-healing solutions in operations

Required Skills & Experience
10–12 years of IT/consulting experience with 5+ years in delivery/operations leadership.
Prior hands-on experience as an ETL/Data Warehouse developer.
Strong expertise in SQL, ETL, Data Warehousing, Analytics.
Experience with Big Data technologies (Hadoop, Spark, Hive).
Working knowledge of AWS or Azure settings.
Solid operations experience with SOPs, SLAs, JIRA, ServiceNow, RCA.
Excellent stakeholder management and team leadership skills.

📌 Service Desk And Delivery Manager Data Engineering Operations Pune
🏢 Tech Mahindra
📍 Pune