Manager - Social Security Cell Responsibilities & Key Deliverables 1.

Ownership and Guidance
Overall ownership of the EPS processes for officers across AFS.
Provide managerial guidance and support to the team for smooth functioning of the Social Security Cell. 2.

Process Strengthening
Develop and implement suitable process measures to strengthen the EPS claim process. 3.

Stakeholder Coordination
Coordinate and collaborate with stakeholders, including external agencies (Employees, Ex-Employees, PF Trust, HR/ER, Consultants, etc.).
Liaise with government authorities (EPFO/RPFC) to resolve grievances and settle EPS claims. 4.

Database Management and Documentation
Manage database and ensure query resolution.
Maintain required documentation. 5.

Employee Guidance
Guide employees on various issues related to EPS perks.
Assist in developing an appropriate Plan of Action to avail EPS benefits. 6.

Legislative Knowledge
Possess thorough knowledge of the EPF Act – 1952, EPFO portal functionality, amendments, and POHW regulations. 7.

Proactive Issue Identification




Implement proactive measures to identify issues early and develop resolution plans for upcoming retirees, including complex cases like Employer Closed and IW cases. 8.

Escalation Management
Support in resolving escalations, notices, inspections, and queries.
Respond to urgent requirements from EPFO, if any. 9.

Resource Optimization
Effectively utilize internal resources and consultants to address routine and critical cases. 10.

Technical Proficiency
Proficient in MS Excel, MS Word, SAP, PowerPoint, etc.
Robust communication skills.

Industry Preferred

Automobile, Consultancy, Human Resources, Legal Qualifications Master of Labour Studies; MBA in Human Resources / Industrial Relation General Requirements 10 to 15 years of work experience in Employee Relations, handling PF & EPS related work. Ability to work collaboratively across departments. Robust attention to detail and organizational skills. Proficiency in MS Office and familiarity with EPFO-related portals.

Experience Level Senior Level

📌 Social Security Manager Mumbai
🏢 Mahindra & Mahindra
📍 Mumbai