Role: ServiceNow Tech Lead/ Solution Architect

Experience: 7+ Years

Employment Type: Full-Time

Location: Bangalore , Hyderabad , Pune , Noida , Mumbai , Kolkata , Gurugram , Chennai , Jaipur

Job Summary

We are looking for an experienced ServiceNow Technical Lead to lead a team of developers and own the technical delivery of ServiceNow solutions. The ideal candidate should have solid hands-on experience in ServiceNow development, scripting, integrations, workflows, implementation, deployment, and production support, along with excellent client-facing and leadership skills.

Key Responsibilities
Lead and mentor a team of ServiceNow developers.
Own technical delivery and provide guidance on ServiceNow solutions.
Gather business requirements and translate them into technical solutions.
Design, develop, configure, and customize ServiceNow applications.
Develop complex workflows and Flow Designer solutions.
Perform code reviews, testing, debugging, and production support.
Develop integrations with third-party applications using REST/SOAP APIs and IntegrationHub.
Manage Update Sets and deployment activities across environments.
Participate in ServiceNow upgrades, cloning, testing,



and release activities.
Prepare technical documentation, estimates, and solution designs.
Participate in client discussions, blueprinting workshops, and requirement sessions.
Conduct knowledge-transfer and technical training sessions.
Ensure adherence to ServiceNow development best practices.

Mandatory Skills
7+ years of overall IT experience with robust ServiceNow experience
Hands-on ServiceNow Development
Strong JavaScript / Glide scripting
Business Rules
Client Scripts
UI Policies
UI Actions
UI Scripts / UI Pages
Script Includes
ACLs
Service Portal
Service Catalog
Workflow / Flow Designer
REST & SOAP APIs
IntegrationHub
Update Sets and deployment
ServiceNow upgrades and cloning
Production support and troubleshooting
Experience in at least one greenfield ServiceNow implementation
Solid team leadership and client-facing communication skills

Certifications
ServiceNow Certified System Administrator (CSA) Mandatory
At least one ServiceNow CIS / Mainline Implementer certification such as:
CIS-ITSM
CIS-CSM
CIS-HRSD
CIS-GRC

📌 Servicenow Tech Lead/ Solution Architect Bengaluru (India)
🏢 3across
📍 India