Job Role: Software Support

Key Responsibilities
Provide application support to Software users.
Troubleshooting clinical and administrative workflow issues.
Handle support tickets and resolve incidents within defined SLAs.
Analyze application issues and perform root-cause analysis.
Support Software configuration, upgrades, testing and releases.
Conduct UAT and validate recent application functionality.
Coordinate with technical, clinical and vendor teams for issue resolution.
Prepare user guides, SOPs and troubleshooting documentation.
Support user access, roles and permissions.
Identify recurring issues and recommend workflow improvements.

Required Skills
Experience in Software application support
Robust understanding of healthcare workflows
Incident/ticket management
Troubleshooting and problem-solving skills
UAT and functional testing experience
Positive communication and stakeholder-management skills
Knowledge of SQL is an advantage
Knowledge of HL7/FHIR is an advantage
Experience with healthcare applications is preferred.Role & responsibilities

Preferred candidate profile in US healthcare medical/dental software services.

📌 Software Support Specialist Ahmedabad (India)
🏢 Technocruitx
📍 India