Key Roles & ResponsibilitiesGuest ServiceWelcome and greet guests professionally.
Assist with show timings, seating, tickets and cinema facilities.
Handle guest queries and basic complaints.
Ensure a positive guest experience from entry to exit.
Box Office / TicketingAssist with ticket booking and ticket-related queries.
Operate POS/ticketing systems accurately.
Handle cash and digital transactions as assigned.
Maintain accuracy and avoid cash/sales variance.
Food & Beverage (F&B;)Prepare and serve popcorn, snacks and beverages.
Operate POS and handle billing.
Follow food safety, hygiene and quality standards.
Practice suggestive selling and upselling of combos and products.
Auditorium / UsheringCheck tickets and guide guests to the correct screen and seats.
Ensure auditorium readiness before shows.
Assist guests during entry and exit.
Monitor basic guest discipline and report issues.
Cleanliness & HygieneMaintain cleanliness of lobby, auditorium and service areas.




Coordinate with housekeeping when required.
Report cleanliness, maintenance or equipment issues to the supervisor.
Safety & SecurityFollow PVR INOX safety and emergency SOPs.
Support crowd management.
Monitor entrances/exits and report suspicious or unsafe situations.
Assist guests during emergency situations as instructed.
Sales & RevenueAchieve assigned F&B;/service sales targets.
Promote combos, offers and other products.
Maintain correct billing and cash-handling procedures.
Support revenue generation through effective upselling.
Teamwork & OperationsCoordinate with Duty Officer, Duty Manager and other departments.
Support other operational areas during peak hours.
Attend briefings and training sessions.
Follow grooming, attendance and operational SOPs.

📌 Service Associate Bengaluru
🏢 PVR Cinemas
📍 Bengaluru