Debt Recovery Executive – Job DescriptionPosition: Debt Recovery Executive / Field Executive

Department: Recovery / Collections

Location: Gorakhpur

Experience: 0–3 Years

Employment Type: Full Time
Job ResponsibilitiesContact customers for pending loan/EMI payments.
Visit customers at their registered address for payment collection.
Follow up regularly with overdue customers.
Explain outstanding amounts and payment options to customers.
Achieve monthly recovery and collection targets.
Maintain proper records of customer visits, payments, and follow-ups.
Update daily collection and recovery reports.
Handle customer queries professionally and politely.
Coordinate with the team and reporting manager regarding difficult cases.
Follow company policies and legal guidelines during the recovery process.
Required SkillsGood communication and negotiation skills.




Customer handling and convincing ability.
Basic knowledge of loan/EMI recovery.
Positive follow-up skills.
Target-oriented and self-motivated.
Ability to work in the field.
Basic knowledge of smartphones and mobile applications.
Local area knowledge will be an advantage.
Two-wheeler and valid driving license preferred.
Key Performance Indicators (KPI)Monthly collection/recovery target achievement.
Number of customer visits and follow-ups.
Payment conversion rate.
Timely reporting and documentation.
Customer handling and qualified conduct.

SalarySalary: As per company norms + Incentives + Travel/Fuel Allowance (if applicable)

📌 Debt Recovery Agent Gorakhpur
🏢 Pivotal management
📍 Gorakhpur