We are looking for a Customer Relationship Executive to manage customer relationships, handle queries, coordinate orders, and ensure a smooth customer experience. The candidate will regularly communicate with salon owners, sales teams, and internal departments to resolve customer requirements and maintain strong relationships.
Key ResponsibilitiesHandle customer calls, WhatsApp messages, and queries professionally.
Build and maintain solid relationships with salon customers.
Follow up with customers regarding orders, payments, deliveries, and product requirements.
Coordinate with the Sales, Dispatch, Accounts, and Technical teams for customer requests.
Resolve customer complaints and ensure timely closure.
Maintain accurate customer records and follow-up details in CRM/Excel.
Take regular feedback from customers and share insights with the management.
Follow up with existing customers for repeat orders.




Support the sales team in customer communication and lead follow-ups.
Prepare daily/weekly customer follow-up reports.
Requirements1–3 years of experience in Customer Relationship, Customer Support, Telecalling, or Sales Coordination.
Excellent communication skills in Hindi and English.
Positive follow-up and relationship-building skills.
Basic knowledge of MS Excel and CRM software.
Positive attitude and ability to handle customers professionally.
Experience in salon, beauty, cosmetics, FMCG, or qualified hair-care industry will be an advantage.

Skills

Customer Relationship | Communication | Follow-up | Telecalling | Customer Support | MS Excel | CRM | Problem Solving | Coordination

📌 Customer Relations Executive Delhi (India)
🏢 Beauty Gang India Private
📍 India