· Monitor and maintain IT infrastructure, servers, and network systems.
· Provide L1/L2 technical support for hardware, software, and network-related
issues.
· Troubleshoot system, server, VPN, email, and connectivity problems.
· Manage Windows/Linux servers and perform routine health checks.
· Handle system backups, patch management, and antivirus updates.
· Monitor infrastructure alerts and respond to incidents within SLA timelines.
· Coordinate with vendors and third-party support teams when required.
· Maintain documentation for infrastructure configurations and procedures.
· Conduct remote troubleshooting
· Customize desktop/laptop applications to meet user needs
· Preventive / Corrective maintenance of all the Laptops
· Responsible for Installation, Maintenance & Troubleshooting of Desktops, Servers
and their operating system, Network devices, Printers.
Key skills:
Operating systems (Windows and Linux), MS office, Outlook, Printer
Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
Knowledge on server handling
Basic cloud knowledge (Azure/AWS)