We're looking for an enthusiastic and organized Team Leader - Front Office to join our team in Udaipur, India. In this pivotal role, you will lead and inspire a dynamic front office team while delivering exceptional guest experiences. As a Team Leader, you will be the backbone of our front office operations, ensuring seamless service delivery, maintaining high operational standards, and fostering a collaborative and supportive work setting. Your leadership, combined with your customer-focused approach and analytical mindset, will drive team performance and contribute to our organization's success.
Lead, supervise, and mentor the front office team to ensure consistent delivery of outstanding guest service and adherence to organizational standards
Manage day-to-day front office operations, including check-ins, check-outs, reservations, and guest inquiries with efficiency and professionalism
Handle guest concerns and complaints with empathy and decisiveness, implementing effective solutions to ensure memorable guest experiences
Train, develop,



and coach team members on front office procedures, systems, and customer service excellence through ongoing support and feedback
Utilize property management systems (such as Opera) to manage reservations, guest profiles, and operational data with accuracy and attention to detail
Schedule staff effectively, manage workload distribution, and ensure adequate coverage to maintain service quality at all times
Conduct regular team briefings to communicate priorities, updates, and personalized service strategies that enhance guest satisfaction
Monitor team performance through analytical review of metrics, identify areas for improvement, and implement cutting-edge solutions to drive results
Foster a team-oriented and inclusive team culture that encourages open communication, transparency, and mutual support among team members
Maintain detailed records, prepare reports, and communicate operational insights to senior

📌 Team Leader Udaipur
🏢 AccorHotel
📍 Udaipur