Handle customer queries and complaints across calls, WhatsApp, and email.
Resolve issues promptly and ensure proper follow-up.
Assist with orders, deliveries, returns, refunds, and replacements.
Provide accurate product and usage information.
Maintain a positive, empathetic, and qualified customer experience.
Coordinate with internal teams to resolve customer issues.
Collect and analyse customer feedback.
Manage escalations and ensure timely closure.
Maintain customer records and interaction history.
Support customer retention and repeat purchases.
Identify recurring issues and suggest improvements.
Track customer satisfaction and service performance.

Pay: ₹10,029.55 - ₹32,553.13 per month

Ability to commute/relocate:
Gurugram, Haryana (Gurugram): Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
What is your current Salary ?
What is your expected salary ?

Work Location: In person

📌 Customer Delight Executive Gurugram (India)
🏢 Fur Ball Story
📍 India