Job Role:

As a Customer Support Representative, you will be responsible for managing all customer interactions across channels. Provide accurate and complete information to customers using the right tools and methods.

Job Description:
Provide excellent customer service through chat, email, or phone (voice and non-voice process).
Respond with accurate and complete information using the right tools and resources.
Maintain a positive, qualified, and empathetic attitude with every customer.
Fluent English-speaking candidates are required, as explicit communication is key to customer satisfaction.
Work closely with team members and other departments to ensure smooth customer support.
Follow all company communication rules, policies, and procedures at all times.
Focus on delivering high-quality service with great results in terms of customer satisfaction, efficiency, and accuracy.
Adaptable working hours or rotational shifts based on business needs.

📌 Customer Support Executive Kolkata
🏢 Kochartech
📍 Kolkata