Key Responsibilities
Handle inbound and outbound customer calls related to internet services in a qualified and effective manner.
Lead, supervise, and support the customer service team to achieve individual and team performance targets.
Monitor team productivity, provide regular guidance, and ensure adherence to company policies and service standards.
Maintain accurate customer records, update databases, and perform data entry with a high level of accuracy.
Coordinate and manage back-office operations to ensure smooth day-to-day workflow.
Resolve customer inquiries, complaints, and escalations promptly while ensuring customer satisfaction.
Conduct regular follow-ups with customers and maintain strong customer relationships.
Prepare reports and collaborate with management to improve team performance and operational efficiency.

Eligibility Criteria




Bachelor's Degree or equivalent qualification.
Excellent verbal and written communication skills in English.
Solid leadership, team management, and interpersonal skills.
Goal-oriented with the ability to achieve monthly performance targets.
Proficiency in MS Office applications; knowledge of CRM software will be an added advantage.
Ability to prioritize tasks, and handle customer concerns professionally.
Strong problem-solving, organizational, and time-management skills.
Previous experience in customer service, telecalling, or team leadership will be preferred.

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:
Cell phone reimbursement

Work Location: In person

📌 Business Development Executive Bde Kottakkal
🏢 ANRA COMMUNICATIONS
📍 Kottakkal