Resolving Customer Complaints: Addressing and resolving customer issues and complaints effectively.
Ensuring Policy Compliance: Making sure that the company's customer service policies are adhered to.
Handling Escalated Issues: Dealing with escalated customer issues and ensuring they are handled appropriately.
Promoting Products and Services: Promoting the company's products, services, and solutions.
Providing Information: Providing customers with information about products or services.
Arranging Compensations or Reimbursements: Arranging compensations or reimbursements for customers.
Documenting Interactions: Maintaining records of customer interactions.
Monitoring Service Requests: Monitoring service requests and assigning technicians to appropriate jobs.
Ensuring Timely and Effective Service:



Ensuring the timely and effective delivery of services to customers.
Working with other departments: Collaborating with internal teams (sales, customer service, and warehouse) to ensure smooth operations.
Enhancing Team Dynamics: Contributing to a positive and productive team setting through soft skills like empathy, leadership, and flexibility.

Pay: ₹20,000.00 - ₹25,000.00 per month

Education:
Bachelor's (Required)

Experience:
Service coordinator: 2 years (Preferred)

Language:
English, Hindi (Required)

Work Location: In person

📌 Customer Service Coordinator Rudrapur
🏢 WideCare Private
📍 Rudrapur